DARPA’s all-machine cyber challenge

DARPA’s all-machine cyber challenge

This year’s Cyber Grand Challenge will be the first all-computer hacking tournament where machines will try to find and fix bugs in real time.

Visual whitelisting software helps secure video chats

Visual whitelisting software helps secure video chats

Software developed by Duke University researchers lets users of camera-equipped devices specify what others can see, preventing inadvertent disclosure of restricted information.

handgun

Justice eyes smart gun tech to secure officers’ firearms

With a smart gun challenge and draft baseline specifications on securing service pistols, the National Institute of Justice wants to find technologies could be used to help secure federal law officers' handguns.

NIST launches 3-D ballistics research database

NIST launches 3-D ballistics research database

National Institute of Standards and Technology’s 3D Ballistics Research Database uses an open-source-developed algorithm to more reliably link bullets to the guns that fired them.

2016 GCN DIG IT AWARDS

The GCN dig IT Awards: What makes for a great nomination

The nomination deadline has been extended to July 21 -- here's how to make yours count!

chatbots for government customer service

Is there a chatbot in your agency’s future?

Artificial intelligence and machine learning, including bots, can expand and improve digital customer service.

When AI goes Top Gun

When AI goes Top Gun

Researchers have developed a fuzzy-logic system that out-flies an expert fighter pilot.

NASA Space Apps Challenge produces six global winners from a pool of nearly 1,300 projects.

Analytics, visualizations, 3-D printing and a space plane!

NASA Space Apps Challenge produces six global winners from a pool of nearly 1,300 projects.

wearable health sensors

Fitbit for the battlefield? Not just yet.

The biggest challenge is extracting actionable data from commercial devices, an Air Force Research Lab official says.

2016 GCN DIG IT AWARDS

Recognizing the best in government IT

GCN dig IT Award nominations deadline has been extended to July 21!

smart city challenge

City mayors make final pitches in Smart City Challenge

The finalists explained how they would use technology and prize money to make their cities safer and easier to navigate.

Countdown starts for space-based cloud storage

Countdown starts for space-based cloud storage

SpaceBelt, a satellite-based data center network infrastructure, proposes to circumvent terrestrial network logjams, evade hackers and cut data security and management costs.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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