Amazon echo dot (Zapp2Photo/Shutterstock.com)

GSA launches virtual assistant pilot

Government services could be just a voice command away if agencies could easily launch their own virtual assistants.

Facial recognition software analysis applied to a young patient (Paul Kruszka/NIH)

Facial recognition tech helps with disease diagnosis

Researchers at the National Institutes of Health have successfully used facial recognition software to diagnose a rare, genetic disease in Africans, Asians and Latin Americans.

laser communications (NASA)

NASA preps for space-based communications via lasers

The space agency is developing laser communication technology that will make data transmission between space and earth much faster.

International Space Station (NASA)

For space docking, the computer takes the wheel

NASA’s Raven module uses sensors, machine-vision algorithms and a radiation-tolerant processing platform to automate navigation and docking.

blockchain as a service

IBM launches blockchain as a service

Based on the IBM Cloud, the new service gives enterprises a way to experiment with the distributed ledger technology.

Six steps to securing additive manufacturing

Six steps to securing additive manufacturing

The Defense Department's maintenance and supply-chain challenges have made it a leader in additive manufacturing, but the next major hurdle will be ensuring that the technology is secure.

artificial intelligence network concept (ShutterStock image)

What’s AI, and what’s not

There about as many definitions of artificial intelligence as there are researchers developing the technology.

doctor appointment on calendar (ShutterStock image)

The virtual assistant for the VA

A voice-activated virtual assistant may make it easier for veterans to schedule appointments that are then integrated with their health records and the workflow at the Department of Veterans Affairs.

highway engineer with plans (ShutterStock image)

Can augmented reality improve highway construction?

The Federal Highway Administration wants to study the potential for AR technology to improve management of highway construction projects.

Philippines new Intelligent Operations Center (IBM Research)

How governments really use emerging tech

A number of agencies have been able to leverage innovation to deliver government services more efficiently, create public value and transform lives, a new report says.

First person shooter (America

How the military is using ‘violent, chaotic, beautiful’ video games to train soldiers

Though their effectiveness as training tools is disputed, violent video games can be used for recruiting soldiers and promoting the geopolitical goals of the military.

Array of Things node

Design and resilience key for smart city sensors

The success of Chicago's Array of Things sensor net depends not only on the resilience of the hardware but the look of the nodes, according to the project’s lead.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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