community meeting (Rawpixel.com/Shutterstock.com)

Communities forming around blockchain for government

The Government Blockchain Association and DC Blockchain Center are bringing public- and private-sector officials together to leverage the technology in the government space.

hype (mikser45/Shutterstock.com)

Tech that's worth the hype

Gartner's hype cycle, which shows the maturation level and likely adoption of innovations, helps IT leaders better manage the deployment of new and existing technologies.

doctor wearing VR goggles (angellodeco/Shutterstock.com)

Better research results with VR

Besides creating experiments that are easier to control, virtual reality produces a lot of data.

autonomous vehicle (Air Force photo)

Self-improvement for autonomous systems

DARPA wants to leverage machine learning to help self-piloting systems teach themselves to become safer.

dispatcher (Gorodenkoff/Shutterstock.com)

Mining emergency calls to improve responses

Powered by IBM's Watson, APCO IntelliComm will analyze emergency calls and give public-safety directors feedback for modifying training or response materials.

smart grid rolling out (DarwelShots/Shutterstock.com)

NIST tackles smart grid framework update

The entire energy ecosystem has shifted since the National Institute of Standards and Technology last updated its guidelines for smart grid interoperability.

gears (deepadesigns/Shutterstock.com)

VA seeks BPM bots

The Department of Veterans Affairs' Financial Services Center is interested in adding robotic automation to its business process management suite.

AI-based app for identifying people (Zapp2Photo/Shutterstock.com)

AI strategies for improving citizen services

As artificial intelligence becomes more prevalent, a new paper provides strategies for agencies considering the technology for improving engagement and customer satisfaction.

HERE HD driving maps

Iowa preps maps for automated vehicles

The high-definition maps will help vehicles "see" beyond what their on-board sensors show.

machine learning for radio

DARPA tunes machine learning to radio signals

By applying machine learning to the radio spectrum, the research agency hopes to give the military situational awareness in the wireless domain.

drone near an airport (Jag_cz/Shutterstock.com/Shutterstock.com)

Kansas signs on for statewide drone traffic management

By partnering with AirMap, the state will make it easier for drone operators to exchange flight information with airports about conditions in the surrounding airspace and on the ground.

car on data road (posteriori/Shutterstock.com)

Can government keep up with automated vehicles?

Regulatory agencies must keep pace with the rapid advances in self-driving cars and other mobility innovations.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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