AI-enabled chatbot (Zapp2Photo/

AI and chatbots: Driving the future of government IT service management

Successful integration of AI into government agencies will reduce costs and increase service management efficiencies.

IBM quantum computer (IBM Research/YouTube)

IBM expands cloud-based quantum access

Members of the IBM Q Network will have cloud-based access to the 20-qubit IBM Q system and eventually to the company's 50-qubit prototype processor.

blockchain (Sashkin/

Agencies cautious on blockchain applications

Agency execs caution that putting policy before technology could "hijack" future efforts to deploy the technology.

recognizing objects in traffic (Texas Advanced Computing Center/Center for Transportation Research)

Traffic analysis at the intersection of AI and supercomputing

Artificial intelligence and high-end hardware can automatically analyze video data from traffic cameras and provide actionable information for decision-makers.

businessman pressing brain button (Jirsak/

What's government's role in AI?

Senators explore government's role as both an end user and enabler of artificial intelligence.

augmented reality training (Army Research Laboratory)

Army seeks virtual training environment for squads

The Squad immersive Virtual Trainer would give small units realistic training for shooting, movement, communications, care of wounded and defensive capabilities in a variety of realistic terrains.

seedlings (viorelrailean/

DARPA engineering smart plants to act as biosensors

The Defense Advanced Research Projects Agency is exploring ways plants can be genetically modified to detect chemical, nuclear or biological threats that waft through the air.

soldier amid ruins with drone (Fotos593 /

Disaster zones could soon be salvaged by teams of smart devices -- here’s how

Smartphones, sensors and drones can be brought together in complex device networks to address communications and power needs in emergency response.

automated processes

States see potential in intelligent automation, blockchain

CIOs for human services agencies in Georgia, Ohio and Tennessee see emerging technologies as a way to improve data quality and boost efficiency.

business meeting (ASDF_MEDIA/

Virginia looks to IT startups for tech infusion

A new program would identify and evaluate businesses whose IT services and expertise could provide value to state agencies.

underground tunnel (

Mapping what lies beneath

DARPA is looking for technologies that could rapidly map and navigate unknown complex subterranean environments.

contemplating the future (SFIO CRACHO/

Governors prep for disruptive technology

The NGA Future initiative will bring governors, industry and thought leaders together to prepare for emerging technologies.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.

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