Building From A Strong Foundation: It's Time for Digital Government
An October 2021 Adobe-commissioned Forrester Consulting study surveying 160 U.S. government decision-makers across federal, state, and local agencies, found that government agencies have made tremendous progress in their digital transformation programs over the last 17 months. Agencies ill-prepared for the overnight transition to remote work and digital services rose to the challenge. Accelerating their digital modernization has allowed agencies to better serve and support citizens and employees now and into the future.
This study, "Building From A Strong Foundation: It's Time for Digital Government", also discovered:
* How digital processes have improved citizen and employee satisfaction
* What lasting impacts the pandemic has had on agency operations
* Why now is the time for a digital-first government