Insider Insights

  • AI-enabled chatbot (Zapp2Photo/

    AI and chatbots: Driving the future of government IT service management

    Successful integration of AI into government agencies will reduce costs and increase service management efficiencies.

  • businessman surprised by what he sees on computer (rui vale sousa/

    When outsiders become insiders

    Once an agency network is breached, a determined hacker becomes an insider, so the security mechanisms in place to mitigate the damage are critical.

  • responder using cell phone

    Can your public-safety backhaul network meet evolving responder needs?

    A converged IP/MPLS backhaul network lets agencies transition from the critical applications in use today to the data-rich applications of tomorrow.

  • woman with laptop, phone, credit card (iJeab/

    The credit card industry got it right, agencies should do the same

    Behavior analytics working in concert with data loss prevention, tagging, multi-factor authentication and a light human touch would allow agencies to verify when an intruder is pretending to be an employee.

  • accessibility button on keyboard (

    Accessibility awareness remains low as deadline approaches

    Beginning Jan. 18, 2018, government agencies across the U.S. will be required to make their websites accessible to the more than 60 million Americans with visual, hearing or other disabilities.

  • texting at work (Andrey_Popov/

    Why defense in depth must include secure messaging

    With the rise of SMS text messaging, agencies must defend against attacks that try to trick mobile users into clicking a compromised link, sharing personal information or downloading a malware-filled attachment.

  • jail data

    Keeping score with a data-driven jail

    Today, many jails operate much like a team without stats -- in the dark.

  • software management (johavel/

    3 tips for optimizing software spending

    Visibility into software usage and spending makes it easier for agencies to track technology purchases and helps them think holistically about their IT strategy.

  • smartphone user (frank60/

    What we learned building a mobile app

    Mobile apps are well worth the investment and will pay off in cost savings, efficiency and a better experience for an agency's mobile-savvy users.

  • electronic files (lucadp/

    5 quick wins for digital transformation

    The better job government agencies do of taking complexity out of the information they capture, the more equipped they’ll be to deliver real-world benefits to the constituents they serve.

inside gcn

  • game theory (ImageFlow/

    Using game theory to protect networks, infrastructure