State and local governments are using Microsoft Dynamics CRM to achieve cost savings, streamline operations and transform the delivery of citizen services.
With intelligent, real-time insights from IT operations, agency leaders get a complete view of the enterprise allowing them to break down barriers to information sharing and innovation.
When unified communications systems are hosted off-site in the cloud, agencies can achieve significant savings and boost worker productivity.
Unified, multimodal emergency communications can help municipalities share potentially life-saving information more efficiently and effectively.
To make citizen services more user friendly and efficient, agencies must change how they approach IT.
Advancements in virtual tech can reduce IT staff firefighting duties while delivering enhanced help-desk services to employees.
Many public sector organizations still have not set up policies to preserve text messages in the same way they save and manage emails.
Law enforcement officials say social media is key for both outreach and investigatory purposes, a recent survey shows.
By protecting sensitive data, training staff to recognize threats and building a reliable response plan, agencies can ensure that a ransomware attack won’t create the ultimate crisis.
A standardized and repeatable process for the IT department and the program managers allows for advice, guidance and review of security and privacy at every step of the process.