Insider Insights

  • Middleware can help agencies excel in an Industry 4.0 and 3rd Platform world

    Middleware can help agencies excel in an Industry 4.0 and 3rd Platform world

    Core infrastructure blocks of traditional middleware can collect, empower and disseminate information, provide insights to users and become the highway for moving data around.

  • Applying better services without another app

    Applying better services without another app

    State and local governments are using Microsoft Dynamics CRM to achieve cost savings, streamline operations and transform the delivery of citizen services.

  • States must use data to drive modernization and strengthen security

    States must use data to drive modernization and strengthen security

    With intelligent, real-time insights from IT operations, agency leaders get a complete view of the enterprise allowing them to break down barriers to information sharing and innovation.

  • unified communications systems in the cloud

    Is your agency missing out on hosted voice benefits?

    When unified communications systems are hosted off-site in the cloud, agencies can achieve significant savings and boost worker productivity.

  • Modernizing emergency communications for the 21st century

    Modernizing emergency communications for the 21st century

    Unified, multimodal emergency communications can help municipalities share potentially life-saving information more efficiently and effectively.

  • How to improve government services delivery

    How to improve government services delivery

    To make citizen services more user friendly and efficient, agencies must change how they approach IT.

  • A winning ticket: How virtual technicians can improve IT support

    A winning ticket: How virtual technicians can improve IT support

    Advancements in virtual tech can reduce IT staff firefighting duties while delivering enhanced help-desk services to employees.

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  • The grave risks of text messaging for public agencies

    The grave risks of text messaging for public agencies

    Many public sector organizations still have not set up policies to preserve text messages in the same way they save and manage emails.

  • Police are prioritizing the use of social media

    Law enforcement officials say social media is key for both outreach and investigatory purposes, a recent survey shows.

  • ransomware

    3 steps to keep ahead of a ransomware attack

    By protecting sensitive data, training staff to recognize threats and building a reliable response plan, agencies can ensure that a ransomware attack won’t create the ultimate crisis.

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  • municipal fiber (Solomonkein/Shutterstock.com)

    The risky ROI on municipal broadband