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3 agencies whose telework programs showed 'tele-vision'

The Mobile Work Exchange, which promotes sharing about innovations in setting up telework systems and programs between government and commercial organizations, recently announced the recipients of the group's 2013 "Tele-Vision" Awards.

The MWE awards recognize telework projects and programs that show  productivity gains, cost savings and information security practices.

Here are three winning projects that showed agency telework programs can save time and money:

1. "The Largest Leap In Telework/Mobility" award went to the Telework Program of the Department of the Interior Inspector General’s Office. I

In three years, from 2009 to 2012, the agency's IG office went from near-zero participation in telework to 98 percent. That might have made an impact on the employee satisfaction and productivity at the office, because in the 2012 Best Places to Work survey, the DOI was ranked eighth among agencies on work-life balance. And to show its ability to handle any amount of remote access in an emergency, the office even had a mandated telework day, according to the MWE.

2. The winner of MWE's state and local government award went to the bring your own device program set up by the Virginia Information Technologies Agency.

In less than five years, the number of state employees who telework at least one day a week went from a meager 44 percent to an impressive 89 percent, according to MWE. One possible reason for the surge in participation was that VITA offered a stipend to employees who wanted to use their mobile device for work in lieu of a government-furnished device,  which both appealed to employees and saved the state money.

3. Security is always a huge concern when employees need remote access. The MWE recognized that by giving its "Excellence in Enabling a Secure Mobile Workforce" award to the U.S. Merit Systems Protection Board.

Through the first half of fiscal year 2013, 58 percent of initial appeals to MSPB and 65 percent of case pleadings were filed electronically through MSPB’s e-Appeal online filing portal, MWE noted.

MSPB is also piloting a “My Cases” app, which lets employees review and annotate case files on tablet devices from any location. And with such a high percentage of the Board’s business being done electronically, MSPB earned recognition for keeping everything secure, according to MWE.

Telework is an increasingly critical aspect of any government IT department, and it is important to see productive work in this area get the recognition it deserves.

Posted by Greg Crowe on May 06, 2013 at 9:39 AM

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Reader Comments

Mon, May 20, 2013

Productivity all depends on the specific employee, the manager and the expectations. As a metrics and reporting analyst, I can say most engaged employees are more productive employees; however those not engaged are far worse employees than those in the office. I wish my data sets were not so large so I could work from home easily, but since 1gb Internet speeds aren't available - I will drive to the office. Sorry, can't provide numbers and measurements - they are proprietary.

Tue, May 7, 2013

For all the telework articles I see there is great emphasis on employee satisfaction/work life balance but no hard statistics on productivity improvements. Are there hard metrics e.g. work accomplished in office vs. work accomplished at home?

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