Pulse

By GCN Staff

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Data center outage adds to HealthCare.gov's woes

An outage at the Verizon Terremark data center early Sunday caused the center to lose its connection with the data services hub that links the Affordable Care Act online health insurance marketplaces with federal agencies to verify identity, citizenship, and other facts, according to FCW

The outage was affecting the exchanges in all 50 states, as well as Terremark customers not connected with the marketplaces, according to the Health and Human Services spokeswoman Joanne Peters said. She explained the data center's network connectivity went down during planned maintenance to replace a failed networking component, Reuters reported.  

The data services hub, used by both the federal HealthCare.gov and the state-run exchanges, had been one aspect of the federal operation that was working, allowing many of the state-run exchanges to run effectively while problems plagued HealthCare.gov.

By Monday morning, "Verizon Terremark successfully resolved the issue with the networking component overnight,” HHS spokeswoman Joanne Peters said in a statement. "And as of 7 a.m. ET this morning, the Data Services Hub was fully operational."

Posted by GCN Staff on Oct 28, 2013 at 12:50 PM


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