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By GCN Staff

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Survey: Agencies save with automation technology

Survey: Automation in Public Sector IT Systems from SolarWinds.

Key points: A survey of 162 public-sector IT workers found that 84 percent believe automation has somewhat or significantly saved time and money for their teams, while 67 percent have seen some degree of increased productivity from their teams.

Network configuration management tools were the most beneficial in terms of time money saved according to 58.3 percent of respondents. Help desk automation came in second at 41.7 percent, followed by IP address management at 38.8 percent and app/server provisioning and configuration management at 36.6 percent.

The successful rollout of automation technology, however, has been a challenge for a number of agencies. More than half (53.6 percent) of the survey respondents have cited finding a budget to pay for the right tool as the major challenge. This is in addition to the 28.8 percent who said they wished they had the time and budget available for training.

Other challenges to a successful rollout included integrating new tools with other automation (49.3 percent), training (42 percent) and getting management support (39.9 percent).

The survey also found that more than half of the respondents have not seen their IT teams change in size as a result of investments in automation, despite the promise they have shown. More than half (53.3 percent) have not had their teams change in size, while only 6.5 percent said their teams are smaller as a result of these investments.

Bottom line: Investments in automation technology have brought an overall benefit to public-sector IT employees, with a majority finding the technology has saved time and money for their teams.

Posted by Mike Cipriano on Feb 19, 2014 at 11:58 AM


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