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By GCN Staff

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Lessons learned from NARA's social intranet

The Internal Collaboration Network is the social intranet platform that the National Archives and Records Administration uses to foster communication across the organization’s facilities and help build relationships among employees. 

With 40 facilities across the country, NARA often has people doing the same job in different locations. ICN allows them to connect more easily. The network also captures the ideas and knowledge that are frequently lost from the organization when people retire. 

Kelly Osborn, a NARA Web developer and the community manager for ICN, spoke to the Federal Communicators Network last month about the process of creating the network. 

The top takeaways:

  • NARA asked agency managers who were critical of the network to be among ICN’s first users. This tactic allowed managers to see how communication would actually work, as opposed to how they expected it to work.
  • Horizontal communication, rather than a top-down flow, enables a more effective spread of ideas.
  • The bell curve of early adoption shows that employee interest grows as people explore the network.
  • Ten percent of participants are power users who comment and use the network frequently. About one-third of employees use it once a week, and two-thirds have logged in within the past six months.

Posted by Mike Cipriano on Feb 07, 2014 at 8:03 AM


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