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By GCN Staff

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Boston moving licensing and permitting to the cloud

Boston moving licensing and permitting to the cloud

Boston Mayor Martin J. Walsh announced that the city will upgrade its permitting and licensing system.

Working with Accela, a provider of civic engagement solutions for government, and OpenCounter, a firm that builds tools to support local economic development, the city’s Department of Innovation and Technology (DoIT) will design and deploy a modern system to manage the 86,000 permits the city issues annually.

The companies will work with DoIT to build and deploy a modern, cloud-based permitting system that will work across departments to help coordinate workflow, integrate backend systems and provide an improved public experience.

The Accela Civic Platform offers a foundation for creating a two-way flow of data that helps agencies and citizens engage online and  improves the permit and license experience for applicants ranging from homeowners to experienced contractors.

Accela and OpenCounter will deliver the first phase of the new system in a six-month timeframe, with enhancements to occur over a two-year period. Both companies have provided solutions in Boston and in the Commonwealth of Massachusetts. Accela software and services are in use by the Boston Public Health Commission and the Commonwealth of Massachusetts’ Division of Professional Licensure, Office

“We’ve already made deep improvements to the way the public does business with the City by taking steps to streamline and improve licensing and permitting operations, but there’s always more to be done,” said Mayor Walsh. “This partnership with Accela and OpenCounter will take us further, creating a coordinated and seamless experience across departments for residents and business owners seeking permitting and licensing through the city.”

Posted by GCN Staff on Dec 05, 2014 at 10:57 AM


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