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By GCN Staff

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ICMA, SAS offer government performance analytics tool

The International City and County Management Association (ICMA) and analytics software firm SAS have launched a platform that allows local governments to compare program performance data against other jurisdictions using the tool.

The cloud-based ICMA Insights application runs comparisons on metrics gathered from police, fire, trash collection and other permit issuing agencies. Insights analyzes data from 950 different measures across seven categories, according to ICMA.

As local government agencies add data to the system they can scan similar jurisdictions and compare program outcomes and track areas of improvement.

ICMA Executive Director Bob O’Neill said the organization’s goal “is to grow the ICMA Insights database to the point at which participants can match their performance against hundreds of other communities.”

“They can then base evaluations not only on their own historical performance, but also that of a universe of similar communities,” he said So far, more than 100 local governments are using the system, according to ICMA.

Insights is organized around various processes local governments follow in analyzing service performance, including measurement, comparison, exploration, analysis and transformation. Analytics offered range from basic summary statistics to more customizable graphics, scorecards and forecasting dashboards, according to ICMA.

“Comparative performance analytics on the scale of what ICMA envisions would be a major asset—not just to a local government looking to benchmark its performance against a similar community but to the cause of improving service delivery to citizens,” said Tony Gardner, a former county manager of Arlington, Va., and member of the leadership development faculty at the Weldon Cooper Center for Public Service at the University of Virginia.

User licenses for the Insights platform are available, based on population of the jurisdictions.

Posted by GCN Staff on Feb 09, 2015 at 12:28 PM


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