Crisis Text Line highlights NG911 potential
The Crisis Text Line, a 24-hour crisis-counseling hotline, takes text messages from people dealing with everything from domestic violence to suicide and passes the information on to public safety answering points, as appropriate.
Created in 2013 to help people who are in crisis but feel uncomfortable talking over the phone, the Crisis Text Line has received 7.3 million texts from as all 295 area codes in the country and provides a glimpse of the possibilities of a successful next-generation 911 implementation.
The flat IP-architecture of next-generation 911 could allow public safety answering points to specialize in types of issues, like suicide, according to an article in American City and County.
Posted by Derek Major on Aug 03, 2015 at 12:09 PM