San Diego looks to Accela to streamline business processes
San Diego has signed on for Accela’s Civic Platform to help it update and streamline its business processes, better manage land, permitting and code enforcement cases and increase citizen engagement.
Already an Accela customer for special-event permitting and right-of-way management, the city is expanding its use of the Civic Platform to share event, transaction and contact activity across departments -- improving communication between office and field workers, citizens, businesses and other key stakeholders.
Accela’s Civic Platform will improve the city’s planning, zoning and permitting services and offer enhanced customer service. It will also provide citizens, contractors, building inspectors and code enforcement officers with access to mobile solutions that speed processes and response time.
Each year, San Diego issues approximately 46,000 permits, processes 4,000 code enforcement cases, conducts 97,000 project reviews and handles 137,000 construction inspections.
Posted by Derek Major on Jan 04, 2016 at 2:05 PM