Pulse

By GCN Staff

Blog archive
Digital gov increasingly meeting expectations

Digital gov increasingly meeting expectations

Governments are doing an increasingly good job of meeting citizens’ expectations for online services, according to newly released numbers from a 2016 Accenture survey.

The survey found that 85 percent of respondents “expect the same or higher quality from government digital services as they do from commercial.” That’s up more than 10 percent from an Accenture survey done two years prior.

Over that same period, the percentage of people who said they are satisfied with government’s digital services doubled from 27 percent in 2014 to 58 percent in the 2016 survey.

The survey results are based on an online survey of 3,300 voting-age citizens and interviews with 118 public service leaders in 16 states. Accenture also found that a growing number of people want to be able to connect with government through their smartphone and on social media -- about four out of 10 respondents for both.

These numbers show that governments have done a good job of meeting citizens where they want to get information, but agencies have work to do, according to Peter Hutchinson, the Accenture strategy lead for state and local government consulting.

“With around 40 percent of citizens remaining unsatisfied with digital government, and clear evidence that digital services are generally well-received when implemented, the public sector must continue expanding the scope and increasing the quality of its digital capabilities,” he said.

Posted by Matt Leonard on Feb 16, 2017 at 2:19 PM


Featured

  • Defense
    Ryan D. McCarthy being sworn in as Army Secretary Oct. 10, 2019. (Photo credit: Sgt. Dana Clarke/U.S. Army)

    Army wants to spend nearly $1B on cloud, data by 2025

    Army Secretary Ryan McCarthy said lack of funding or a potential delay in the JEDI cloud bid "strikes to the heart of our concern."

  • Congress
    Rep. Jim Langevin (D-R.I.) at the Hack the Capitol conference Sept. 20, 2018

    Jim Langevin's view from the Hill

    As chairman of of the Intelligence and Emerging Threats and Capabilities subcommittee of the House Armed Services Committe and a member of the House Homeland Security Committee, Rhode Island Democrat Jim Langevin is one of the most influential voices on cybersecurity in Congress.

Stay Connected

Sign up for our newsletter.

I agree to this site's Privacy Policy.