San Diego libraries install self-checkout kiosks
The San Diego Public Library has just completed a year-long upgrade to its circulation system that will allow patrons to check out books without assistance from staff.
To prepare for the new check-out system, library staff tagged approximately 2.6 million circulating materials across 36 branches with new radio frequency identification (RFID) microchips, replacing the barcodes previously used to catalog and track items. New security gates were also installed in several libraries.
The self-check machines offer services in 27 languages, and a credit-card payment feature will allow patrons to pay overdue fines directly at the machines.
“Our main objective is to enhance our customer service,” said Library Director Misty Jones. “The self-check machines are simple to use and allow our staff to focus more time on helping patrons with library materials or developing new, innovative programs to serve our diverse communities.”
On average, libraries have reported a higher than 80 percent patron usage rate with the new system, city officials said.
In the past year, nearly 7 million people visited the San Diego Public Library, an increase of more than 20 percent in five years.
Posted by GCN Staff on Aug 16, 2017 at 1:50 PM