Heatmaps offer cities new insights into SeeClickFix data

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Clustr app shows related issues on an interactive map to help city managers tackle problem areas.

Cities using SeeClickFix, the popular 311 platform that lets citizens report service issues from their smartphones and helps local governments track, manage and reply to those complaints, may get additional help responding to services issues thanks to an app called Clustr.

Using the SeeClickFix application programming interface, Clustr displays a heat map of city service issues. Users, city planners and local government officials can see where, for example, graffiti, potholes or illegal dumping has been reported in clusters, according to SeeClickFix.

Besides giving residents an easy way to report potholes and graffiti, SeeClickFIx gives city government administrational tools for work management, engagement and data analysis. And  Cluster lets them dive deeper into a specific issue, as it includes the links to the issue details on SeeClickFix. With graffiti complaints, for example, Clustr can provide the dates when complaints were submitted and/or resolved.

Users can easily move around the map of the city to identify additional clusters, and can rank individual streets using a variety of criteria.

So far, Clustr has data for New Haven, Conn.; Houston; Raleigh, N.C.; Detroit; and Oakland, Calif. The developer intends to expand the app’s functionality and datasets to include more cities once it releases the early version of Clustr to its current cities for feedback.

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