Texas towns consolidate 911 services, boost response times

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The newly formed North Texas Emergency Communications Center will dispatch emergency support for Carrollton, Coppell, Farmers Branch, and Addison communities.

Four Texas communities are consolidating their 911 services to form the North Texas Emergency Communications Center (NTECC), a partnership expected to reduce costs and improve service in all four communities.

The infrastructure and 911-dispatch center for Carrollton, Coppell, Farmers Branch and Addison, Texas, will be hosted at the CyrusOne Carrollton data center. The 12,000 square-foot space will include call center workstations, meeting rooms, a technology space, and reliable electrical and mechanical systems. The project, which is expected to be complete by early 2015,  marks the first time a dispatch center has chosen a colocation provider for its datacenter and dispatch needs, CyrusOne said in its announcement.

“Consolidation will allow us to combine our resources, save costs, and serve our communities more efficiently. The closest unit available will now be able to respond to the scene of a crime or accident, no matter the jurisdiction, saving precious time. We won’t have instances where someone needing assistance would have to wait for a unit in their jurisdiction that could actually be further away because they sit right on a city line,” said Gary Greer, NTECC board president.

“CyrusOne offers us a facility that would have taken us years to build,” Greer added, with its optimal power, resiliency, disaster recovery and security.

CyrusOne's 670,000-square-foot data center in Dallas/Carrollton is the largest facility of its kind in the state and one of the most energy efficient in the United States, the company said. Part of the Texas Internet exchange, the facility has 24/7 security, is carrier neutral, and can provide up to 60 megawatts of power.

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