Insights

Building From A Strong Foundation: It's Time for Digital Government

An October 2021 Adobe-commissioned Forrester Consulting study surveying 160 U.S. government decision-makers across federal, state, and local agencies, found that government agencies have made tremendous progress in their digital transformation programs over the last 17 months. Agencies ill-prepared for the overnight transition to remote work and digital services rose to the challenge. Accelerating their digital modernization has allowed agencies to better serve and support citizens and employees now and into the future. This study, "Building From A Strong Foundation: It's Time for Digital Government", also discovered: * How digital processes have improved citizen and employee satisfaction * What lasting impacts the pandemic has had on agency operations * Why now is the time for a digital-first government

Achieve Mission Success One Stage at a Time.

The 21st Century Integrated Digital Experience Act (IDEA) began a shift in how citizens engage with government agencies. In 2020 and 2021, the pandemic showed us the urgent and critical need for government services to be not only digital, but accessible, inclusive, user-centric, and mobile-friendly. To help agencies modernize their digital processes, Adobe defined a three-stage approach to digital document and workflow modernization. Explore this guide, "Achieve Mission Success One Stage at A Time", to learn about: * Creating better experiences for citizens and employees by digitizing document processes * Securing document management with digital, signable, and integrated document approval workflows * Streamlining processes to improve agency efficiency and drive down costs * Simplifying implementation and achieving quick wins and steady progress with a staged approach to digital document modernization

Whitepaper: The Global Trust Imperative

BCG and Salesforce collaborated to understand more about customers' expectations of and experiences with government digital service delivery. Our research explored the quality of digital government services, the impact on customer sentiment and how governments might change their approach.

Mission Critical: Leveraging Cloud Resilience for High-Stakes Delivery

Federal agencies are tasked with delivering mission-critical services to constituents. To stay resilient, leaders need to rethink traditional cloud implementation.

Catching Up with Constituent Expectations: Technology in Government Agencies Today

For government agencies, the global pandemic was a tipping point toward digital transformation. As more people rely on technology to communicate and stay informed, governments face demand from constituents. This transformation is not slowing down. This eBook examines the critical digital trends that government agency leaders should prioritize to best serve their people. What’s covered? * Focus on digital security to prevent cyberattacks. * Embrace the cloud to stay trustworthy and reliable. * Innovate constituent experiences by learning from today’s leading businesses. Set your digital government strategy and get the eBook.

From Customer Experience to Citizen Experience: A Roadmap for Government Agencies to Become Digital Leaders

The global pandemic crisis put pressure on governments of all sizes to embrace digital services and bring people the right information when they need it the most. Successful digital government experiences require serving content at scale and maintaining trust and reliability with all citizens. This eBook defines the principles for successful digital transformation in the public sector, including: * Creating government experiences that live up to today's CX standards * Streamlining data to gain insight into constituent needs * Earning citizen trust with personalized, fast-acting digital services

Postmodern ERP as the New Normal

This whitepaper explores the concept of Postmodern ERP and how, with the Salesforce multi-tenant platform, agencies and systems integrators can quickly configure and develop the highly-responsive and modern applications they need while utilizing the ERP system data they require for their missions. Download this whitepaper to explore: * The concept and benefits of a postmodern ERP framework * The Salesforce postmodern enterprise application strategy * How postmodern ERP can lead to reduced costs and speed to innovation * How to implement postmodern ERP with a cloud-first approach

Achieve Bid & Capture Excellence - Salesforce 360

The government contracting space continues to evolve as competition increases while customers expect better service and cutting-edge ideas to help them achieve their missions. Government contractors must now find unique differentiators and anticipate customer needs, and meet them quickly. This is critical for business development and capture teams as they work to build lasting customer relationships and meet the evolving needs of customers. Learn how Salesforce can help contractors better understand their customers and win more business with solutions that provide complete data visibility and access across the enterprise for bid and capture success. Download this whitepaper to explore how to: * Maximize your business development and capture efforts through digital transformation * Improve your customer intimacy with technology * Reduce data calls and provide a common operating picture for stakeholders * Drive business insights in real-time

CMMC & Salesforce Offerings - Safeguarding CUI with FedRAMP Authorized Cloud Services

In coordination with the DoD, Defense prime contractors and subcontractors have long had the responsibility to protect sensitive unclassified data. And while the DoD has announced a phased rollout for CMMC, government contractors may reduce their acquisition risk by targeting a CMMC level at or beyond anticipated requirements. Learn more about CMMC and some of the challenges associated with protecting CUI, and how Salesforce can help contractors achieve CMMC compliance with Government Cloud offerings. Download this whitepaper to explore: * The features customers can use when storing, processing, or managing Controlled Unclassified Information (CUI) using Salesforce * How to document your compliance with the U.S. Department of Defense's (DoD) Cybersecurity Maturity Model Certification (CMMC)

Q4 2021 Cofense Phishing Review

The Cofense Intelligence™️ team analyzes millions of emails and malware samples to understand the phishing landscape. Malicious phishing campaigns rose in Q4, mainly due to the return of Emotet in early November. Campaigns delivering malware preferred keyloggers, with information stealers remaining a close second within the quarter. In this report, Cofense covers a variety of malware and credential phishing trends, as well as tactics used by threat actors to evade secure email gateways. Cofense also examines the changes to the delivery mechanisms and files used in phishing campaigns, in addition to providing some highlights of their predictions for Q1 2022. Download the Q4 2021 Phishing Review and check out the predictions about what to expect in Q1 2022 and going forward.

4 Actionable Ways to Retain your Best Talent

Workers are quitting their jobs in record numbers, searching for a better employee experience filled with meaning and purpose. This guide contains proven strategies and tactics that organizations can use to keep their employees happy, productive, and engaged so they feel motivated to stick with them for the long term.  

ROI of Coaching in the Public Sector

How coaching public sector employees delivers real ROI.

Collaboration Worldwide: The U.S. Department of State Foreign Affairs Network

The Foreign Affairs Network (FAN), vested with the Under Secretary for Management, within the Bureau of Information Resource Management, partnered with Google Workspace to provide collaboration tools to support the mission of the U.S. Department of State. Using the same Google Cloud capabilities that users are already familiar with, FAN Google Workspace offers a secure and intuitive set of tools to help diplomats across the world serve the mission of the American people.

Retirement Ready 2022

Think you may finally retire this year? You should start planning now.

Operation Automation: Leveraging Emerging Technology To Protect Critical Health Data

IT modernization efforts have taken center stage at today’s health agencies. To drive successful health IT outcomes, federal health agencies must approach security early and often in the modernization process. Here’s how.

AI Operations-enabled Monitoring

Assessing Agency IT Modernization Challenges, Priorities, and Progress

Securing the Hybrid Workforce: A Guide for Agencies Supporting Remote Work

With the rise of remote work and hybrid work arrangements, technology leaders face unprecedented new cybersecurity challenges. While agencies have for years been supporting remote workers on a case-by-case basis, the shift to mass telework presents new technology needs and challenges — ones agencies need to adapt to quickly. And while some have done an outstanding job of putting their workforces on mobile footing — virtually overnight — the shift to remote work nonetheless creates the potential for new cyber vulnerabilities.

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