A new telework mandate, critical needs such as cyber security, and a push for better cooperation within and between agencies requires the kind of integrated communications that UC can provide.
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The problem with UC is that it means different things to different people, but its future progress depends on tying it more closely to agency business processes and goals rather than to IT needs.
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Social media networking is developing into one of the main ways that people communicate with each other, and while UC solutions improve those channels they will need social media to complete the experience.
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Agencies have been directed to get many of their communications services delivered through the cloud, and UC seems primed to being an enabler of cloud-based communications.
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Greater use of teleworking by agencies is now the law, and UC is set to be the main way IP-based voice, video and data communications are delivered to workers, as well as forming the base for continuity of operations.
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