Research Report: The Virtual Public Sector

Digital Government Strategies: A New Era of Digital Services

The number of agencies that provide digital services continues to rise. By providing citizens with digital services from simple to complex, they can better serve the population and meet their mission. So it’s not just a convenience, but a strategic necessity.
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As more agencies move toward providing digital services, many are held back by existing infrastructure. Moving to the cloud helps provide the scalability, flexibility, cost savings and ease of implementation that is required. Adopting a cloud infrastructure helps agencies conduct their business more quickly and efficiently.
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There are many forces driving the shift to digital services. Most prominent is the surge in mobile device usage, not only among agency employees, but also the citizens those agencies serve. That means agencies must provide their services for mobile devices as well as equip their networks to incorporate them.
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While the move to providing digital services has made great progress, there are still many obstacles. Security risks, cost concerns, infrastructure capacity and demonstrating ROI are among the top concerns. So while progress has been made, it remains a work in progress.
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All the factors required for government agencies to fully move toward digital services are lining up. More agencies have increased funding for these efforts, and cultural and procedural shifts are well underway. It’s not just about transitioning infrastructure to the cloud, it’s a fundamental change in mindset, processes, technology and metrics to measure success.
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