Upcoming Webcasts

  • Dealing with Disaster: Readiness and Recovery

    Everyday lives increasingly depend on IT. From government services to transportation to healthcare to education, electronic and digital systems drive the way we work day-to-day. So, what happens if a disaster, mechanical failure, or malware attack happens and one of these primary systems goes down? 12/19/2019

  • Cloud Plumbing - The Pumps, Valves, and Pipes of a Successful Private Cloud

    Private cloud solutions, powered by the industry’s most advanced Hyperconverged Infrastructure (HCI) technology, deliver applications, services, and data at any scale, with advanced automation and built-in self-service capabilities that bring true cloud-like simplicity to enterprise datacenters. 11/19/2019

Whitepapers

  • Making Contact Count: Cloud-based contact centers can jump start citizen engagement

    When a federal agency moves from an on-premises contact center to a cloud-based operation, citizens are more likely to experience fast service, informed representatives, short hold times and speedy resolution of their problems – hallmarks of interactions with private-sector companies that tend to drive citizen satisfaction. Research shows that resolving citizens’ issues on first contact increases satisfaction by 28 percent, and finding resolution within 15 minutes raises satisfaction 18 percent.

  • Need Workstation-Class Performance and Affordability? You Can Get Both

    For years, workstations were used only for very specialized applications that required ultra-high performance and carried a high-value work product that justified a hefty price tag. But while performance demands have intensified, you may be surprised to learn that your budget can, in fact, support workstation investments.

  • Digital Transformation from the Front Lines to Dispatch to the Cloud

    Digital transformation is moving to the top of public safety organizations’ agendas as public officials and decision makers look to respond to the demands of our rapidly changing world—a world in which technology is causing extraordinary disruption and innovation.

  • Using Open Data to Improve Financial Accountability in Public Sector

    For years, federal, state, and local governments, along with educational institutions, have heard the call to be more transparent and accountable by making data available for public consumption. Even before the “Digital Revolution,” taxpayers and the media wanted to know how public money was spent—and if citizens were getting a good return on investment. Those expectations rose with the proliferation of public-facing websites.

  • Using Data Analytics to Prevent & Detect Fraud