Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.
Unstructured data is created and consumed at an astounding rate by both consumers and enterprise users. Storage requirements are quickly outpacing storage capacity and budgets, which creates challenges for both government agencies and other public sector organizations. As IT shifts to on-demand consumption models, data content must be available anywhere, at any time, across any device. Red Hat Gluster Storage and Red Hat Ceph Storage are open source, scale-out software-defined storage solutions that provide an ideal platform for next-generation workloads with growing content stores.
As government agencies migrate to the cloud, they are working to adhere to the Government Performance and Results Modernization Act, launched by the Office of Management and Budget in 2012 to improve federal network security. Continuous Diagnostic Monitoring (CDM) is the foundation of this security initiative. CDM aims to improve security by watching round the clock for intrusions, vulnerabilities and other potentially malicious activity.
More government agencies are moving data and applications to the cloud. In doing so, the first major decision is choosing the best platform for the job: public, private or hybrid. Another option has been emerging of late—the open hybrid cloud. With open hybrid cloud platforms, government agencies are finding greater efficiency, flexibility and cost savings.
While many government agencies are choosing a hybrid cloud approach to realize the primary benefits of both private and public clouds, many are realizing additional benefits of opting for an open source-based hybrid cloud. A standard hybrid cloud still entails managing cloud software components from multiple vendors and ensuring all applications and data are properly integrated. When agencies take the open source-based approach, they can simplify migration to a hybrid cloud, while also realizing the agility and flexibility of open source.