Emerging Technology -- GCN

emerging technology

Building a sustainable ‘highway of the future’

States are experimenting with roadways that create their own clean, renewable energy, drive-thru automated tire safety stations and sensor-embedded highways that transmit data about their condition.

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New camera tech may speed biometric ID at land ports

If sensor-driven plenoptic cameras can see features in faces behind the tint and glare of vehicle windows, they will enable biometric inspection at land ports of entry.

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DOT, industry discuss ways to share driverless car data

Meetings are underway to see if programs used for aviation safety could be a model for autonomous surface transportation.

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CBP, JetBlue test facial recognition for biometric exit

Customs and Border Protection is testing a paperless and deviceless self-boarding process as part of its ongoing trials to implement a biometric exit solution.

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White House pushes for drone deterrence authority

A draft bill would let agencies monitor drone radio communications to determine if the aircraft is a threat and then intercept, confiscate and/or destroy it.

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Navy demos drone-based mine detection

A small quadcopter carrying with an ultra-sensitive magnetometer sensor can detect mines and dangerous metal obstacles within coastal surf zones.

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Shining light on the darknet

DarkSum crawls the darknet, indexing its content and making it viewable.

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Machine learning enlisted for Defense applications

DOD officials are using artificial intelligence and machine learning to get insights from big data faster.

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Don't forget your dig IT nominations

Help GCN showcase great examples of discovery and innovation in government IT.

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NASA’s newest employee isn’t human

NASA's Shared Services Center is using software bots to automate common business processes.

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Unlocking blockchain for government

Using blockchain technology through permissioned networks can help state governments improve the delivery of their services, a new report finds.

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DOD believes blockchain can boost 3-D printing at the front

An encrypted and distributed ledger system could help solve intellectual property concerns that complicate efforts to produce parts on the fly.

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FHWA looks into drones for bridge inspection

The agency is interested learning how data from drones can support bridge inspections.

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Smart infrastructure for roadside-to-vehicle communication

SinWaves’ wireless system transmits road-related information to alert approaching drivers and autonomous vehicles to upcoming events.

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Topic Resources

Transforming Customer Service: Building a Smarter Service-Oriented Workforce

Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.
Improve Agency Processes -- Focus Here First

View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.