Emerging Technology -- GCN

emerging technology

Why you need a digital twin

These virtual models of physical products or processes can help government agencies operate more efficiently and at lower costs.

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IARPA: It's time for better computers

Future Computing Systems will feature new hardware and software architectures as well as intelligent environments that understand their own state, according to the Intelligence Advanced Research Projects Agency.

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Blockchains won’t fix internet voting security -- and could make it worse

Officials and companies who promote online voting are creating a false sense of security –- and putting the integrity of the election process at risk.

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Can common sense be built into AI?

DARPA's Machine Common Sense program aims to help intelligent systems understand their world, communicate with people and learn from new experiences.

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NASA seeks partners for urban air mobility challenge

To create safe and efficient air transport in cities, NASA plans a series of grand challenges aimed at developing urban air mobility.

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Evolution is at work in computers as well as life sciences

Just as general intelligence evolved in biological life forms, that same process could be used to develop computerized intelligent systems.

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Why blockchain belongs in government

With its ability to secure private information and authorize transactions, blockchain can help restore the public’s confidence in government's digital information management.

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HHS taps AI, automation for grants management

The Department of Health and Human Services is automating data processes to improve grants management.

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NASA's quantum computer takes on fleet management

The D-Wave 2000Q system at NASA's Quantum Artificial Intelligence Laboratory is being used to help Ford Motor Company to reduce energy consumption in commercial fleets.

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DOT issues new guidance for automated vehicles

The voluntary guidance prioritizes safety and technical neutrality and minimizes regulation while promoting operational and legal consistency across states and throughout the transportation industry.

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Science agencies invest in quantum

In conjunction with the release of the administration's national strategy on quantum computing, the Department of Energy, along with other agencies and universities, is setting the stage for a quantum-friendly future.

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Blockchain 101: NIST releases tech overview

NIST’s Blockchain Technology Overview addresses the benefits of distributed ledgers and provides a guide for suitability.

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Alexa goes to work: Digital voice assistants in the office

Scientists at NASA's Jet Propulsion Laboratory are testing whether chatbots and tools like Alexa and Google Home can automate common office workflow tasks.

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WiFi scanners offer inexpensive security

A Rutgers research project delivers X-ray machine-like scanning of bags for less than one-tenth the cost.

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Topic Resources

Transforming Customer Service: Building a Smarter Service-Oriented Workforce

Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.
Improve Agency Processes -- Focus Here First

View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.