emerging technology
  • managing bots (Tarikdiz/Shutterstock.com)

    Bot management 101: What one agency learned from its RPA pilot

    The Bureau of Fiscal Service discovered that managing robotic process automation is more like managing staff than it thought.

  • federal blockchain

    How blockchain can transform the public sector

    Government agencies are taking their cues on blockchain from commercial industries, such as banking, education, manufacturing and retail.

  • Photo courtesy of Eric Proctor, William Parks and Benjamin S. Riggan

    Facial recognition in the dark

    Army researchers have developed a way to enhance images from night-vision cameras to match them with photos in existing biometric face databases or on watch lists.

  • wireless in the city (Vasin Lee/Shutterstock.com)

    Salt Lake City, NYC land wireless testbed pilot

    The National Science Foundation’s Platforms for Advanced Wireless Research program named the first two cities that will serve as testbeds for new communication and networking technologies.

  • homeless (Olga Pinegina/Shutterstock.com)

    Blockchain-based identity for the homeless

    Austin, Texas, is exploring how distributed-ledger technology can be used to help the homeless secure their personal records and access government resources.

  • robot typing on laptop (Zapp2Photo/Shutterstock.com)

    Building a better chatbot

    Robotic process automation can help make agencies' internal chatbots more useful.

  • NIST machine for generating quantum-based random numbers (Shalm/NIST)

    NIST generates quantum-based random numbers

    National Institute of Standards and Technology researchers are using quantum mechanics to generate truly random numbers, potentially enhancing security and cryptographic systems.

  • data services (everything possible/Shutterstock.com)

    Blockchain, automation and learning to love your legacy systems

    HHS’ Jose Arrieta makes the case that a strong data layer can serve as middleware for microservice-driven modernization.

  • emerging technology (Andrea Danti/Shutterstock.com)

    Show and tell for emerging tech

    GSA's emerging technology working groups are running pilots in virtual reality, artificial intelligence, blockchain, robotic process automation and social technologies.

  • bitcoin mining farm (Mark Agnor/Shutterstock.com)

    Tiny towns, small states bet on bitcoin even as some shun its miners

    While bitcoin mining may not create many jobs, state officials and cryptocurrency advocates believe in the economic potential of the industries created through blockchain technology.

  • estonia data center

    Estonia experiments with blockchain, smart services and 'data embassies'

    Estonian President Kersti Kaljulaid discussed how the country's digital service and security efforts serve its citizens.

  • locked phone (Wright Studio/Shutterstock.com)

    Crypto crumpling could solve the encryption conundrum

    Researchers have found a way to maximize user privacy while still giving governments "exceptional access" to encrypted data.

  • DHS nurtures wearable tech for responders

    DHS drafts handbook for responder tech integration

    The Next Generation First Responder Integration Handbook outlines a “plug-and-play,” standards-based environment designed to enable commercially developed technologies to run on existing first responder infrastructure.

  • federal blockchain

    The next link in the (block)chain

    The Blockchain Playbook can help agencies move forward with development and deployment of the distributed-ledger technology for their specific use cases.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.

inside gcn

  • video editing (TarikVision/Shutterstock.com)

    The dangers of 'deep fakes'

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