emerging technology
  • smoke after a disaster (Sonate/Shutterstock.com)

    Fog mesh to the rescue when disaster strikes

    Researchers are building a fog-enabled infrastructure that would let edge devices communicate even when there is no internet connection.

  • Sea Hunter (DARPA)

    A deep dive into solving autonomous navigation challenges

    The three-hulled, 132-foot-long Sea Hunter can operate on its own to find enemy submarines or mines, using algorithms to help it see other sea traffic and follow the rules of maritime navigation.

  • Roboteam top layer technology (Roboteam)

    Sending robot squads into danger zones

    The top layer solution creates a mesh communication network among the robotic vehicles, enabling a convoy to instinctively follow its designated leader and providing a resilient communications network that can function in urban and subterranean environments.

  • process automation (Omelchenko/Shutterstock.com)

    Automating vital (but boring) back-office operations

    NASA Shared Services Center has automated the creation of personnel cases in its human resources system for new hires and position transfers.

  • drone in DARPA swarm challenge (DARPA)

    Teaching drones to organize themselves

    Teams from the Army, Navy and Air Force are testing software that will eventually enable drones to autonomously coordinate attacks and respond to challenges by opposing swarms of enemy aircraft.

  • Water Resources Recovery Facility aerial view (Mumfreesboro, Tenn.)

    Myriad missions for Murfreesboro drones

    Murfreesboro became the first city in Tennessee to earn a Federal Aviation Administration certificate of authorization to fly unmanned aircraft systems.

  • Amazon Echo (pianodiaphragm/Shutterstock.com)

    Georgia rolls out Alexa skill for government services

    Part of the state's multichannel digital strategy, Ask GeorgiaGov lets residents get answers about popular state services.

  • woman texting (KieferPix/Shutterstock.com)

    Government embraces next-gen citizen services with chatbots

    Agencies are using chatbots to field citizen question, facilitate complex tasks and increase engagement.

  • chatbot on mobile phone

    IRS explores AI applications

    The IRS is experimenting with chatbots and virtual assistants to make it easier for taxpayers to get answers to their questions.

  • connected traffic (MicroOne/Shutterstock.com)

    L.A. drives automated vehicle deployment with pre-qualified vendor pool

    The prequalified vendors will help the city keep pace with rapid developments in technology.

  • AI blockchain

    GSA opens platform for blockchain, AI info sharing

    GSA’s Emerging Citizen Technology program has launched an online atlas to serve as a one-stop resource for its blockchain and artificial intelligence projects.

  • smart public services (magic pictures/Shutterstock.com)

    Why innovation has never been easier

    Governments are experimenting with personal digital assistants, chatbots and virtual reality, but innovation can also come from integrating data and existing services in new ways.

  • Can blockchain bring interoperability to healthcare?

    CDC eyes blockchain for exchanging health data during disasters

    The Centers for Disease Control and Prevention is experimenting with the distributed ledger technology to monitor the spread of infectious diseases in crisis situations.

  • CyPhy Works drone (CyPhy Works)

    A drone that can stay aloft all week

    CyPhy Works' tethered drone can hover 400 feet above the ground for extended surveillance, disaster response and other missions.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.

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