NASCIO outlines IT services broker framework

The National Association of State CIOs is working to help state IT leaders effectively organize and manage delivery IT services under the emerging broker model.

To help state CIOs better navigate the shifting political, technological and funding landscape and changing stakeholder demands, the National Association of State CIOs is working on a project called "The CIO Operating System: Managing Complexity in a Sustainable Way."

NASCIO's project aims to frame the discussion about how following the emerging broker model for delivering IT services can help CIOs become more effective leaders as they procure and manage enterprisewide solutions that integrate multiple platforms, suppliers and internal agencies.

As a broker, "the state CIO becomes the conductor employing and directing a rather vast orchestra of services, and service providers, all within the ever-changing government concert hall," NASCIO said in its initial report outlining the framework.

NASCIO's framework aims to help CIOs navigate the political, market, customer and cultural forces they will encounter as they move toward this new operating model. The final report will discuss the skills, capabilities and toolsets CIOs need to integrate service delivery to improve the citizen experience. The findings and recommendations will be presented at the organization's annual conference in October.

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