automation

ChatGPT for state and local agencies? Not so fast.

Tasks that can benefit from automation such as software development, traffic management or rote tasks are good candidates for ChatGPT, but those that need more subjectivity still require human intervention, experts say.

  • By Stephanie Kanowitz

How chat comments can supercharge safety net programs

With help from Code for America, New Mexico is analyzing its chat session data to uncover ways to improve customer experience through automation or a more personal touch.

  • By Stephanie Kanowitz

Tech layoffs have opened the door for IT talent. Now governments must close the deal.

COMMENTARY | Human capital management solutions can improve candidate experience and help agencies streamline the hiring and onboarding processes.

  • By Stefan El-Loubani

Look for fraudsters to apply COVID-era tricks to new programs

The pandemic laid bare state and local governments’ vulnerability to fraud, and agencies must lean into data-sharing technology to keep up defenses, an expert advises.

  • By Kaitlyn Levinson

Building scalable, cost-effective application security

COMMENTARY | Automated scanning and remediation platforms can identify, fix and prevent security gaps and vulnerabilities at the software application and development levels.

  • By Mark Townsend

NASA tests autonomous aircraft decision tech in Arizona cities

The agency is aiming to help air vehicles respond to anomalies—such as weather changes—faster, as the vehicles are used to provide essential services.

  • By Kirsten Errick

A survey of over 17,000 people indicates only half of us are willing to trust AI at work

Employees are more comfortable with artificial intelligence for task automation compared with monitoring, performance management and human resources purposes, the survey finds.

  • By Nicole Gillespie, Caitlin Curtis, Javad Pool and Steven Lockey, The Conversation

Understanding why government automation projects fail

COMMENTARY | A deep, data-driven analysis of workflows will give agencies a true, accurate and unbiased picture of actual operations and show where automation can streamline processes.

  • By Brian Hettinger

What are the pros and cons of digital workers?

Organizations should consider the costs—and ethics—of implementing an artificial intelligence-enabled workforce.

  • By Rachel Cramer, Futurity

Michigan embraces ‘Clean Slate’ program without applications

State officials aim to automatically expunge certain criminal records to remove hurdles to jobs and housing.

  • By Stephanie Kanowitz

AI-enabled robots may increase recycling, workplace safety

Automating the recycling sorting process can increase waste management efficiency and play a valuable role in reducing environmental contamination.

  • By Kaitlyn Levinson

County streamlines business taxes, licensing

Clark County, Nevada, will be able to issue a consolidated tax invoice for its businesses, automate workflows and seamlessly review licensing applications.

  • By Chris Teale

An ‘automation-first mentality’ boosts customer service, reduces strain on staff

After the Avondale, Arizona, IT department automated its IT service desk, other departments are lining up to see how they can take advantage of the technology.

  • By Chris Teale

California looks to reshape recycling IT

CalRecycle is planning an enterprisewide system that can track, regulate and monitor recyclables.

  • By Susan Miller
Featured eBooks

Automation key to vulnerability management, CISA says

By automating vulnerability disclosure, organizations can more easily categorize their exposure and limit impacts.

  • By Susan Miller