State turns to the cloud to manage transportation projects
The Delaware Department of Transportation will track $3 billion in spending over the next five years with a cloud-based capital program management solution.
County’s integrated platform delivers client-focused social services
With HSD Dynamics, Maricopa County can easily share data with APIs, track metrics and automate manual tasks to ensure residents get the services they need.
Housing authority looks to AI for voucher processing
Columbus wants to use an artificial intelligence-based solution to off-load routine tasks from staff and accelerate Housing Choice Voucher processing.
Align agencies, residents to boost customer experience
Online portals can streamline services delivery and even support related applications, but agencies must build trust with staff and residents as they roll out automated services that collect personal information, agency experts say.
Agencies opting for bots see more efficiency—and resistance
With enterprise automation saving thousands of work hours, IT leaders are looking for ways to introduce the technology to government offices.
ChatGPT for state and local agencies? Not so fast.
Tasks that can benefit from automation such as software development, traffic management or rote tasks are good candidates for ChatGPT, but those that need more subjectivity still require human intervention, experts say.
How chat comments can supercharge safety net programs
With help from Code for America, New Mexico is analyzing its chat session data to uncover ways to improve customer experience through automation or a more personal touch.
Tech layoffs have opened the door for IT talent. Now governments must close the deal.
COMMENTARY | Human capital management solutions can improve candidate experience and help agencies streamline the hiring and onboarding processes.
Look for fraudsters to apply COVID-era tricks to new programs
The pandemic laid bare state and local governments’ vulnerability to fraud, and agencies must lean into data-sharing technology to keep up defenses, an expert advises.
Building scalable, cost-effective application security
COMMENTARY | Automated scanning and remediation platforms can identify, fix and prevent security gaps and vulnerabilities at the software application and development levels.
A survey of over 17,000 people indicates only half of us are willing to trust AI at work
Employees are more comfortable with artificial intelligence for task automation compared with monitoring, performance management and human resources purposes, the survey finds.
Understanding why government automation projects fail
COMMENTARY | A deep, data-driven analysis of workflows will give agencies a true, accurate and unbiased picture of actual operations and show where automation can streamline processes.
What are the pros and cons of digital workers?
Organizations should consider the costs—and ethics—of implementing an artificial intelligence-enabled workforce.
Michigan embraces ‘Clean Slate’ program without applications
State officials aim to automatically expunge certain criminal records to remove hurdles to jobs and housing.
AI-enabled robots may increase recycling, workplace safety
Automating the recycling sorting process can increase waste management efficiency and play a valuable role in reducing environmental contamination.
County streamlines business taxes, licensing
Clark County, Nevada, will be able to issue a consolidated tax invoice for its businesses, automate workflows and seamlessly review licensing applications.
An ‘automation-first mentality’ boosts customer service, reduces strain on staff
After the Avondale, Arizona, IT department automated its IT service desk, other departments are lining up to see how they can take advantage of the technology.
California looks to reshape recycling IT
CalRecycle is planning an enterprisewide system that can track, regulate and monitor recyclables.
Automation key to vulnerability management, CISA says
By automating vulnerability disclosure, organizations can more easily categorize their exposure and limit impacts.
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