Cloud & Infrastructure

Labor Department IG: Legacy tech hindered states' delivery of unemployment benefits during pandemic

States with modernized systems were able to stand up new programs faster than states that relied on legacy technology, according to a new report from the Labor Department's internal watchdog.

Cloud & Infrastructure

The future of government service delivery is already here

Citizens will expect the comforts and conveniences of virtual appointments and a world without waiting in line to remain even after the pandemic subsides..

Emerging Tech

3 ways intelligent virtual assistants will drive citizen services delivery

As the connection between people, technology and process, intelligent virtual assistants overcome the limitations of rudimentary technologies in citizen engagement centers.

Cloud & Infrastructure

Earthquake warning network now covers West Coast

The ShakeAlert earthquake early warning system is now available residents of California, Oregon and Washington, reaching 50 million people in the country’s most earthquake-prone region.

Cloud & Infrastructure

States dive into unemployment system upgrades

Kansas, Wisconsin and Hawaii have begun replacing their legacy UI systems with more agile, scalable platforms.

Cybersecurity

Utah pilots mobile driver’s license

An electronically signed version of driver’s license information on users’ mobile devices gives them control over what they choose to share.

State & Local

Online dispute resolution offers traffic courts COVID-safe justice

The technology offers traffic courts a way to ensure COVID safety without compromising justice, customer service or a local government’s bottom line.

Data & Analytics

SmartCityPHL: Where data makes an impact

Philadelphia’s innovation initiative has plans to improve food distribution, map the built environment and improve roads by breaking down data silos and facilitating cross-agency collaboration.

Data & Analytics

FCC sees data as key to closing digital divide

To ensure Americans have reliable access to high-speed internet, the Federal Communications Commission aims to build a comprehensive, user-friendly dataset on broadband availability.

Why the CX journey matters

Taking customer experience to the next level will help agencies meet citizen expectations for the self-serve, mobile-friendly, digital tools that they use in their everyday lives.

Data & Analytics

COVID raises the stakes for digitally accessible documents

Agencies that have made their websites and apps understandable to screen readers should be sure their PDFs also comply with accessibility standards.

State & Local

How ready-to-use apps expedite citizen services

With low-code development, local governments can maintaining business continuity and future-proof their citizen-service model.

Data & Analytics

NOAA rolls up paper charts

The National Oceanic and Atmospheric Administration has stopped offering the paper and associated raster versions of the marine navigation chart for Lake Tahoe, the start of NOAA’s move to fully electronic navigational charts.

Data & Analytics

Small cities are better suited for smart public transit

Data from mobile ticketing, contactless fare collection systems and ride-share services can help small cities and transit authorities gain real-time insights into their transit routes and schedules to help optimize operations.

State & Local

Tucson’s community wireless bridges the digital divide

The city built cell sites at government-owned facilities such as fire departments and libraries that were already connected to Tucson’s existing fiber backbone.

State & Local

Tech companies mobilize to schedule vaccine appointments, but often fall short

Cities, states, businesses and tech volunteers are creating vaccination scheduling websites and apps, but frustration abounds because of misunderstood or changing rules and the unpredictably short supply of vaccine.

The need for accessibility compliance as code

By incorporating accessibility into automated compliance processes, government can move beyond box-checking to truly serve everyone.

Data & Analytics

Building interoperability standards for computer-aided dispatch

The CAD2CAD project aims create an interoperable public safety ecosystem that supports multidiscipline response to regional, multistate or national events.

State & Local

How to position state and local government workers for success in 2021

Agencies that embrace digital tools and approaches that elevate, equip and empower employees will succeed, no matter what the “new reality” looks like.

State & Local

How AI helped California’s DMV adapt to COVID closures

Intelligent document processing has helped the state’s Department of Motor Vehicles overcome challenges associated with COVID-related field office closures.

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