digital transformation

Future-proofing smart cities with open standards

Open standards can help smart cities prevent tech obsolescence and maximize growth.

How one state pays down technical debt

Colorado made reducing tech debt its top “Wildly Important Goal” because it presents security, customer experience and workforce risks and impedes digital transformation.

Biometrics have a role to play in government service delivery, trade group says

The Better Identity Coalition laid out a roadmap for states to tackle digital identity issues Monday, including how to deploy and oversee technologies like facial recognition.

Agencies climb cloud learning curve amid post-COVID realities

Digital transformation and staffing challenges are pushing state and local agencies into cloud-first strategies and more IT outsourcing, a new report found.

Report: Governments behind private sector in customer, employee experience

Governments have improved their digital transformation efforts, but much work remains.