government services

Stitching together health data and GIS for better decision-making

An enterprise geographic information systems platform is how the Washington Department of Health aims to get more useful data into the hands of health officials.

  • By Kaitlyn Levinson

Challenges quickly test creative solutions to operational snags

Long Beach’s annual smart city challenge focuses on improving customer satisfaction with service delivery.

  • By Kaitlyn Levinson

How one state pays down technical debt

Colorado made reducing tech debt its top “Wildly Important Goal” because it presents security, customer experience and workforce risks and impedes digital transformation.

  • By Stephanie Kanowitz

Report: Governments behind private sector in customer, employee experience

Governments have improved their digital transformation efforts, but much work remains.

  • By Kirsten Errick

Digitized services drive citizen satisfaction

While many states have low customer satisfaction, some are bucking that trend by investing in technology to improve processes, according to research from McKinsey.

  • By Chris Teale

Updated UI system to provide faster service, fraud detection

The Michigan Unemployment Insurance Agency is replacing its decade-old system with one that can streamline UI benefits processing and detect fraud.

  • By Kaitlyn Levinson

The most future-ready US cities

Cities that leverage data, partnerships and emerging technologies can best adapt to changing citizen expectations, a new report found.

  • By Stephanie Kanowitz