Modernization

UI modernization, identity verification limit state fraud loss

Halfway through a four-year modernization of its unemployment insurance management system, New York state’s Labor Department aims to create a more seamless and secure user experience.

  • By Stephanie Kanowitz

Treating public health disconnects with interoperable data

Standardized state and local health data supports disease surveillance and will allow a quick response to health emergencies.

  • By Kaitlyn Levinson

Remember user experience in the zero trust journey

Education, user-friendly technologies and leadership buy in can help bring employees onboard.

  • By Chris Teale

Work with what you’ve got: Accelerating zero trust deployments

COMMENTARY | Because zero trust is founded on cybersecurity tenets like segmentation and identity management, state and local governments can adopt the strategy quickly and effectively.

  • By Jim Richberg

A survey of over 17,000 people indicates only half of us are willing to trust AI at work

Employees are more comfortable with artificial intelligence for task automation compared with monitoring, performance management and human resources purposes, the survey finds.

  • By Nicole Gillespie, Caitlin Curtis, Javad Pool and Steven Lockey, The Conversation

How mainframe as a service eased end-of-life transitions

The cloud-based model allowed two Florida agencies time to better plan their systems modernization.

  • By Stephanie Kanowitz

Contact center modernization boosts satisfaction for city residents, staff

With more calls coming into its legacy social services help lines, New York City turned to a cloud-based platform that reduced the number of dropped calls and gave agents easy, digital access to essential customer information.

  • By Stephanie Kanowitz

The end is near for outdated government financial reporting

COMMENTARY | Changes to federal law will require state and local governments to do what they should have done years ago for the benefit of investors and other stakeholders.

  • By Michael Granof and Martin J. Luby

‘Shark Tank’ for state agency IT modernization

Technology modernization funding programs are delivering quick wins to agencies with compelling business cases.

  • By Stephanie Kanowitz

How one state cut its vehicle titling time down to a few days

West Virginia is the first state in the nation to digitize its titling process, but a DMV overhaul must be handled with care.

  • By Chris Teale

City to integrate fleet vehicles with GPS network

Cincinnati aims to modernize its fleet using GPS that tracks vehicle location, collects engine data and improves communication among drivers and dispatch.

  • By Kaitlyn Levinson

COBOL: You’re thinking about it wrong

The workhorse computing language suffers from a “major image problem” rooted in fundamental misperceptions, researchers say.

  • By Susan Miller

Flexibility, culture key to attracting laid-off tech workers

State and local agencies looking to pick up staff from layoffs at tech companies should be “leaning into different flexibilities,” said one expert.

  • By Chris Teale

County streamlines business taxes, licensing

Clark County, Nevada, will be able to issue a consolidated tax invoice for its businesses, automate workflows and seamlessly review licensing applications.

  • By Chris Teale
Featured eBooks

States turn to tech to replace retiring employees

The Florida Department of Management Services is one agency looking to new technologies to help deal with the retirements of key staffers.

  • By Chris Teale

Cyber, digital services, workforce primary focus for state CIOs in 2023

Identity and access management, cloud and application modernization rank as the big three technology priorities.

  • By Kaitlyn Levinson

Energy sets aside $550 million for state and local clean energy efforts

The money is available through the Bipartisan Infrastructure Law.

  • By Frank Konkel

Real-time tracking now available for some city school buses

New York City’s efforts to modernize school transportation have been dogged by delays — like its buses — but this new effort will allow parents and schools to monitor them.

  • By Chris Teale