Cloud & Infrastructure

Cloud simplifies services delivery for human trafficking victims

The Shepherd Case Management System is streamlining how the federal government processes claims and services for victims of human trafficking.

Cloud & Infrastructure

Streamlining review and approval of professional licenses

A new cloud-based app aims to help states more quickly and transparently manage licensure for professionals in many fields, including health care.

State & Local

How AI helped California’s DMV adapt to COVID closures

Intelligent document processing has helped the state’s Department of Motor Vehicles overcome challenges associated with COVID-related field office closures.

Data & Analytics

How governments can craft a contingency plan for natural disasters

More than any other single change, digitization can make a government more resilient in the face of disruption.

Emerging Tech

Extracting tax data from scanned images

A computer vision, artificial intelligence and natural language processing platform that standardizes scanned document images and extracts select data is streamlining how IRS manages its data and interacts with taxpayers.

Data & Analytics

Data-based first aid for wounded soldiers

HALO facilitates sharing medical data about wounded soldiers in real time, facilitating treatment from the point of injury through field hospitals and other facilities.

Data & Analytics

Kentucky transforms human capital management

MyPerformance gives managers and employees real-time access to performance evaluations.

Cloud & Infrastructure

Cloud-based apportionments management

The Apportionment Manager allows stakeholders to track apportionments through the entire process -- from initial review to final approval -- replacing countless email attachments and paper files and significantly reducing the amount of effort involved in workflow validations.

Leverage AI to unlock data’s potential during electronic records transition

By incorporating AI/ML technologies into their records management program, agencies can unlock their information’s potential to help make better, more informed decisions and enhance the services they provide.

State & Local

Mail-in ballot applications peppered with accessibility issues

A lack of awareness, skills and resources were behind states’ problematic PDF applications, a recent report revealed.

OPM keeps hiring on track with USA Staffing upgrades

When the pandemic struck, the Office of Personnel Management upgraded USA Staffing so that users could shift remaining in-person tasks -- interviewing, orientation and administering oaths of office -- to virtual ones.

State & Local

How digital tech is giving old documents new life

The digitization and transcription of historical land records helps leverage the investment local governments have already made to store, maintain and make those records available to the public.

Cloud & Infrastructure

NARA expects multicloud strategy to ease records transfer

The National Archives and Records Administration plans to adopt a multicloud strategy to more easily accommodate storing the digital records it receives from other federal agencies.

Records management is about to get harder

New collaboration technologies ramped up in the wake of the pandemic have introduced some new challenges.

Meeting the accessibility challenge for static documents

Document accessibility software can automate the remediation of thousands of web-hosted PDF documents, saving agencies time and money.

Document accessibility software automates remediation and increases compliance

With demand for accessible documents expected to double within this decade, agencies can meet the needs of constituents and avoid costly non-compliance penalties by automating the conversion of their documents into accessible formats.

Cloud & Infrastructure

DHS, DISA look to clouds for FOIA management

Both the Department of Homeland Security and the Defense Information Systems Agency are considering cloud-based systems that will help them improve the way they manage Freedom of Information Act requests.

State & Local

The power and danger of social media for law enforcement

Law enforcement agencies must develop plans for collecting and archiving every text and social media message to deliver the transparency guaranteed by open-records laws.

Cybersecurity

How government should change after COVID-19

The more day-to-day government transactions can be executed instantly, securely and without long-lines, signatures, copy machines, mail and face-to-face interactions, the more resilient our economy will be.

State & Local

How to communicate with constituents using digital channels

Agencies eager to improve citizen engagement with electronic communications should primarily consider how the tools serve constituents and manage compliance.

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