Interior seeks social media management tool

The Department of the Interior wants a tool to help it manage its social media accounts through a single platform.

Emerging Tech

The 'fake news' challenge for first responders

A DHS advisory group offers tops on how local and federal emergency responders can leverage social media.

State & Local

Digital policing requires extensive collaboration

Although a recent survey indicates people want to be able to communicate with law enforcement via texts and social media, many police departments struggle to find a workable platform and process.

Cybersecurity

Can Russian cyber meddling be stopped?

The low-cost electronic meddling that sows suspicion in the democratic process is likely to continue, a cybersecurity expect told a Senate panel.

Cybersecurity

Extreme digital vetting of visitors to the U.S. moves forward under a new name

Immigration and Customs Enforcement officials have invited tech companies to develop algorithms that will track visa holders' social media activity.

Emotional subtext in tweets may signal health issues

Researchers at Pacific Northwest National Laboratory analyzed 171 million anonymized tweets from users near military bases to find patterns of opinion and emotion that correlate with medical visits for influenza-like illnesses.

4 ways social media can bring quick wins for government

A robust social media strategy can help agencies meet some of their transparency and engagement goals and produce a tangible return on investment.

State & Local

Social media helps officials spot public health threats -- but only for the rich?

Knowing the demographic and socioeconomic breakdown of social media-generated data can better shape the design of research studies and public health surveillance systems.

Cybersecurity

DHS eyes social media as lever for ‘extreme vetting’

Browser histories, telephone contacts and social media use may help DHS supplement the sometimes spotty or even non-existent data on travelers available from their home countries.

Cybersecurity

Boston police walk back social media monitoring plan

The Boston Police Department is going back to the drawing board to redefine a system that can help it analyze social media content.

State & Local

Police are prioritizing the use of social media

Law enforcement officials say social media is key for both outreach and investigatory purposes, a recent survey shows.

Social media: Tip of the recruitment spear?

Agencies believe that using social media to showcase the more interesting aspects of government work can help recruit the next-generation workforce.

State & Local

Sacramento opens web, social archive

The city is using PageFreezer to create a searchable archive of six websites and 75 social media accounts.

Data & Analytics

Crowdsourcing the Louisiana flood response

With the advent of mobile devices, crowdsourced information can be integrated into situational awareness applications.

State & Local

Social media may work for recovery, but not yet for emergency response

For now, issues related to speed, accuracy and workflow keep social media from becoming a mainstream communication platform for emergency response.

Data & Analytics

How cities use data to plan bike routes

An increasing number of cities are using data from video cameras and crowdsourced apps to track and plan the best way for bicyclists to get around.

Emerging Tech

Predicting terrorists attacks by parsing social media traffic

By monitoring the use of selected hashtags on social networks, researchers were able to track activity of ad hoc groups of extremists without having access to the individuals’ profiles.

Cloud & Infrastructure

3 reasons to bring social media into the contact center

Integrating social media into government agencies’ contact centers can boost the speed and efficiency of customer service interactions while reducing costs.

Tracking the ephemeral: USAGov's plan for Snapchat

USAGov will track the success of its Snapchat content to see how the popular platform can be used to connect with younger followers.

State & Local

Tips from the top-tweeting mayors

Mayors are increasingly relying on Twitter because it lets them take their messages directly to residents.

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