user experience

User-friendly data reporting helps one agency tackle hate acts

When hate incidents are underreported, victims are underserved. That’s why the California Civil Rights Department launched a phone- and web-based system for individuals to safely and securely report their experiences.

  • By Kaitlyn Levinson

How one city managed an IT staff consolidation

Lessons from Seattle’s years-long effort to consolidate IT workers from different city departments into a single agency.

  • By Kaitlyn Levinson

‘Cybersickness’ from VR headsets hits women more often

Researchers are exploring the causes and potential solutions to cybersickness, as it could have a negative impact when virtual reality starts playing a bigger part in job training or education in classrooms.

  • By Rachel Cramer, Futurity

CODE PA to design simple, seamless, secure digital services

The Commonwealth Office of Digital Experience, Pennsylvania's new customer experience shop, will build and deliver accessible, equitable and effective online services.

  • By Kaitlyn Levinson

Combating fraud and bias this tax season

COMMENTARY | By using cutting-edge AI and offering a modern self-service experience, state governments will be well on their way to weeding out fraud, improving compliance and closing the tax gap.

  • By Peter Arena

How do your benefits enrollment sites measure up?

Civic tech organization Code for America analyzed state social services websites for customer experience. A few states stood out.

  • By Kaitlyn Levinson

The barriers to getting more unconnected households online

A federal program meant to connect low-income households to the internet isn’t reaching all the people it is supposed to. Here’s how to change that.

  • By Molly Bolan

Remember user experience in the zero trust journey

Education, user-friendly technologies and leadership buy in can help bring employees onboard.

  • By Chris Teale
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