user experience

Combating fraud and bias this tax season

COMMENTARY | By using cutting-edge AI and offering a modern self-service experience, state governments will be well on their way to weeding out fraud, improving compliance and closing the tax gap.

How do your benefits enrollment sites measure up?

Civic tech organization Code for America analyzed state social services websites for customer experience. A few states stood out.

The barriers to getting more unconnected households online

A federal program meant to connect low-income households to the internet isn’t reaching all the people it is supposed to. Here’s how to change that.

Remember user experience in the zero trust journey

Education, user-friendly technologies and leadership buy in can help bring employees onboard.