Author Archive

Andy Beamon

Andy Beamon is vice president of strategic innovation at Maximus.

Emerging Tech

3 ways intelligent virtual assistants will drive citizen services delivery

As the connection between people, technology and process, intelligent virtual assistants overcome the limitations of rudimentary technologies in citizen engagement centers.

By Andy Beamon
May 7, 2021

Digital Government

Intelligent virtual assistants: The perfect marriage of human and artificial intelligence

IVAs that tap human intelligence bring additional insights to a citizen's query and improve overall experience.

By Andy Beamon
October 16, 2019

Emerging Tech

Robotic process automation delivers better results for citizens

Applying automation to business processes can reduce or eliminate many of the obstacles to delivering fast, efficient citizen outcomes while keeping humans at the heart of government service.

By Andy Beamon
October 18, 2017

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