Author Archive

Jonathan Alcabes

Jonathan Alcabes is managing director, lead – AI enhanced interactions at Accenture Federal Services.

Digital Government

How conversational AI can deliver exceptional citizen services

Combining and integrating conversational AI technologies delivers efficiencies through automation while delivering a more convenient, intuitive and desirable user experience.

By Jen Baird and Jonathan Alcabes
October 30, 2019

Your daily read on state and local government

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