Author Archive

Jose Carlos Linares

Jose Carlos Linares is president and CEO of the Open Technology Group.

How agile is your IT help desk?

When the help desk is familiar with agency- and user-specific issues, it can eliminate gaps in communication, reduce response times, cut waste and create value.

10 steps to building a better government website

A thoughtful website redesign can help agencies better deliver information and services and increase citizen satisfaction.

Cloud & Infrastructure

Are you ready for the next OS migration?

With the ending of mainstream support for Windows 7, it’s time for IT managers to start planning for the next operating system migration.