Author Archive

Leilani Martinez

Leilani Martinez is co-manager of GobiernoUSA.gov, USA.gov Spanish counterpart managed by GSA’s Office of Citizen Services.
Cloud & Infrastructure

User feedback is important, but only part of developing a Web site

GSA's GobiernoUSA.gov co-managers Laura Godfrey and Leilani respond to Larry Freed's commentary: Should best practices for building a Web site in other languages be solely based on customer satisfaction? Not necessarily. As in most cases, there is more to the story.