Author Archive

Natalie Alms

Staff Writer

Natalie Alms
Natalie Alms is a staff writer at FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie.
Data & Analytics

GAO pegs unemployment insurance fraud tally at more than $60 billion

At the same time, the congressional watchdog cautioned that governmentwide fraud estimates are potentially dicey.

Cybersecurity

NIST unveils draft update of identity proofing tech guidance 

The science and technology standards agency debuted new guidelines for its policy on identity verification technology, including the testing requirements for facial recognition applications and draft policies for other tools.

Emerging Tech

Biometrics have a role to play in government service delivery, trade group says

The Better Identity Coalition laid out a roadmap for states to tackle digital identity issues Monday, including how to deploy and oversee technologies like facial recognition.

Cloud & Infrastructure

Civic tech grant looks to correct language barriers in UI claims

A tech nonprofit that sprung up during the pandemic is starting a new project focused on language access in the unemployment system.

Data & Analytics

Cyber talent still in high demand

In the last 12 months, more than 769,000 cyber job postings went up in the United States.

Cybersecurity

States must plug into USDA antifraud system for SNAP delivery under new rule

The system, meant to help prevent duplicate participation in a key nutrition program, is expected to make enrollment and oversight easier for state workers who run SNAP and for people receiving benefits.

Data & Analytics

How tech can make food assistance programs easier to use

Modernization and customer experience goals are folded into a new White House National Strategy on Hunger, Nutrition and Health that was released Tuesday.

Cloud & Infrastructure

Labor Department's approach to modular UI tech for states evolves

An ongoing pilot with the U.S. Digital Service, Arkansas and New Jersey is working through challenges related to identity verification.

Emerging Tech

Concerns grow over AI in hiring processes

Automated tech -- including artificial intelligence for job recruiting, interviewing and hiring -- may discriminate against qualified job-seekers, government officials warn.

Data & Analytics

Feds to update standards on race and ethnicity data collection

New minimum standards will ensure the government can compare race and ethnicity data across agencies and understand how well federal programs serve a diverse nation.

Data & Analytics

Agencies are still wrangling over death data

Information about deaths is a key part of administering programs like Social Security, but how data is collected and shared comes with questions.

Cybersecurity

Cross-agency group explores next steps for identity verification

The group's new report and simulation tool will help officials identify trade-off considerations for different identity solutions and frameworks.

Data & Analytics

Watchdog says that racial and ethnic gaps remain in CDC's COVID-19 data

Centers for Disease Control data on race and ethnicity about COVID-19 is sometimes "missing, inconsistent or inaccurate," an inspector general report says.

Data & Analytics

Bad data and old tech limit COVID exposure tracking on flights

The system CDC uses to gather and share data on air passengers is outdated, making it hard to provide the information state and local public health authorities need for contact tracing.

Cloud & Infrastructure

States need to invest in unemployment systems, Labor secretary tells Congress

Labor Secretary Marty Walsh spoke with lawmakers about a week after the Government Accountability Office added the unemployment program to its high risk list of poorly performing government programs.

Data & Analytics

Tapping workforce data to promote employment equity

The Department of Labor's three-year data strategy will help focus resources on the vulnerable and promote equity, drawing lessons from a pilot using state-level on unemployment.

Emerging Tech

Rampant ID theft targets pandemic benefits, watchdogs say

Cross-checking data and implementing validation methods for digital identity verification – like mobile driver's licenses – could help secure state systems, officials said.

Emerging Tech

Why you need your boss's boss to embrace agile

It's not usually the tech that's the difficult part of user experience work, but rather getting senior leaders to help clear organizational roadblocks.

Data & Analytics

GAO tags unemployment insurance as 'high risk'

The government watchdog says more than $78 billion in improper unemployment insurance payments were made in fiscal year 2021, and cited fraud, poor customer service, inequitable access, legacy tech and staffing shortages as key drivers of failure.

Data & Analytics

USDA launches outreach project for key nutrition program

The WIC program struggles with participation and retention rates, but a new push is afoot to identify eligible recipients.