Data & Analytics

Measuring the administrative burden of government programs

Current measures of customer experience don't include the learning, compliance or psychological costs people face when applying for government services.

State & Local

Senate Dems seek full UI administration funding

Decades of underfunding unemployment insurance programs has left state agencies understaffed, saddled with old tech and vulnerable to fraud, lawmakers said.

State & Local

USDA opens grants to streamline SNAP

Grants to state and local governments are designed to improve customer experience, streamline operations and expand enrollment to underserved populations.

Data & Analytics

Labor Dept. pilot taps state data for a new look at who is getting UI

Data on access to unemployment insurance broken down by demographics can help program administrators make sure that they help everyone entitled to the benefit access it, the Labor Department says.

State & Local

Tailoring services delivery to life events, not org charts

Pointing to Michigan's "benchmark" work streamlining benefits applications, the White House says cross-government services should revolve around the needs of Americans.

Emerging Tech

Remaking government to meet the moment

The future of government service delivery will depend on growing customer experience skills at the state level, Healthcare.gov alum and founder of New America’s New Practice Lab Tara Dawson McGuinness said.

Emerging Tech

House panel launches probe into ID.me

At least 30 state governments also use the identity verification service, lawmakers say.

State & Local

Code for America's CEO on this moment in civic tech

Amanda Renteria talks about the recent customer experience executive order, the non-profit's work in federal and state government service delivery and what's next.

Cloud & Infrastructure

White House budget seeks $3.4 billion for UI programs, including IT modernization

The president's budget aims to "modernize, protect and strengthen" the unemployment insurance system and includes $150 million for program integrity efforts including identity verification services for states.

State & Local

3 trends driving public sector planning

A new report identifies cooperation, resilience and service delivery as key themes as governments plan for a post-pandemic future.

State & Local

New bill looks to modernize 50-year-old rulebook for federal-state cooperation

A new Senate bill would require updated guidance and a strategic plan on intergovernmental cooperation, specifically how agencies can give technical and specialized services to states and local governments.

Data & Analytics

There's no final number yet for pandemic fraud, oversight leaders tell Congress

Total fraud levels in pandemic relief programs are upwards of $100 billion, but getting a clear estimate is made difficult by data gaps and ongoing fraud recovery efforts, officials said at a Senate hearing.

Cybersecurity

Data and the cyber workforce

A Bureau of Cybersecurity Statistics could help government collect more granular data and metrics on the state of cyber employment.

Cloud & Infrastructure

USDA looks to modify a key nutrition program for the online age

Some states are testing online WIC ordering options with in-store or curbside pickup, others are pursuing pilots that waive the cashier requirement.

State & Local

Biden announces new anti-fraud measures covering COVID relief

In his State of the Union address, the president touched on Paycheck Protection Program fraud and called on Congress to give more resources to a the DOJ task force and increase penalties for pandemic fraudsters.

Cybersecurity

Agencies shouldn't use facial recognition for ID verification, groups say

More than 45 organizations signed onto a letter asking government agencies to stop their use of ID.me or any facial recognition for identity verification, and Senate Democrats are also still asking questions.

Cloud & Infrastructure

Labor, USDS pilot new unemployment insurance tech

A pilot project underway in New Jersey and Arkansas focusing on the experience of claimants for unemployment insurance is new territory for the Department of Labor. The agency is working with the United States Digital Service to develop pieces of tech for states to use in unemployment claims.

Data & Analytics

OPM needs more reliable telework data, watchdog says

The Government Accountability Office says that until the Office of Personnel Management implements recommendations on its telework data, it won't be able to show a clear and accurate picture of telework across the government.

Cybersecurity

IRS backs away from facial recognition technology

The move comes after a letter from Senate Finance Committee chair Sen. Ron Wyden urged the tax agency to end a controversial contract with ID.me that requires taxpayers to submit biometric data to file tax returns online.

Cybersecurity

As IRS grapples with ID.me, what's next for Login.gov?

The tax agency is in the hot seat with Congress and privacy advocates because it's asking citizens for a selfie to verify their identity with a private-sector service to file taxes online, but why won't the IRS use the government's homegrown ID system?

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