Author Archive

Stephanie Kanowitz

Contributor, GCN

Stephanie Kanowitz is a freelance writer based in northern Virginia.
Cloud & Infrastructure

Denver taps into data hub for enlightened decision-making

A cloud-based enterprise data hub shows agencies what’s actually happening, rather than forcing them to make assumptions based on limited data.

Emerging Tech

The most future-ready US cities

Cities that leverage data, partnerships and emerging technologies can best adapt to changing citizen expectations, a new report found.

Data & Analytics

How to reduce citizen harm from automated decision systems

For agencies that use automated systems to inform decisions about schools, social services and medical treatment, it’s imperative that they’re using technology that protects data.

Cloud & Infrastructure

By predicting ‘disgusting algal blooms,’ water district hopes to head off damage

The South Florida Water Management District is combining its observational data with satellite imagery and Google Public Sector’s Climate Insights to predict the formation of harmful algal blooms.

Data & Analytics

How data solves hospital system’s pain points

NYC Health and Hospitals’ data office focuses not on providing capabilities to customers, but on delivering services.

Cloud & Infrastructure

How to keep a complex cloud and on-prem ecosystem on track

Keeping to a true north, taking an open or closed approach and managing the change will help keep modernization projects under control, state and local CIOs advise.

Cloud & Infrastructure

Cold-War missile defense site heats up state’s data center economy, onsite gardens

After sitting unused for decades, the 300,000-square-foot, mostly underground building will be converted to a secure data center whose excess C02 and heat will support an indoor greenhouse.

Data & Analytics

Failure is inevitable, so why not learn from it?

Agencies that can “fail forward” learn to identify, analyze and communicate about how projects fall flat and work toward innovative solutions to complex government problems.

Data & Analytics

Online experience monitoring: From the ‘squeaky wheel’ to real-time web metrics

Miami-Dade County digs into real-time feedback and web-experience surveys to better understand the citizen’s digital journey and deliver better customer experience.

Cloud & Infrastructure

How one city’s IT team keeps up with rapid growth

Salt Lake City is adapting to new residents and workers by focusing on customer experience, easing hybrid work challenges and rethinking IT staffing.

Data & Analytics

City’s custom-built app scores homeless encampment safety

With the Homeless Emergency Management Tracking and Prioritization Tool, Austin gets consistent health, safety and impact data on encampments citywide to support cross-departmental intervention.

Cloud & Infrastructure

Cloud-based property assessments speed hurricane recovery

Cities and counties that suffered damage from Hurricane Ian could access Accela’s damage assessment service to jump-start recovery.

Cybersecurity

States face more nuanced cloud security challenges

While the federal government can mandate overall cloud security requirements, each state, local and education agency has its own authority, StateRAMP’s Leah McGrath explains.

Cybersecurity

Florida Digital Service scales up cyber

In just two years, the team is standing up a cybersecurity operations center and has standardized agency data sharing agreements and conducted critical infrastructure risk assessments.

Cloud & Infrastructure

County cleans up ‘a hot mess’ with cloud-based ERP and HR systems

By challenging “the way we always did it” and traditional procurement strategies, Dauphin County will replace manual, time-consuming processes with more efficient, problem-solving solutions.

Cybersecurity

Public safety cybersecurity slowly ramps up

Technical debt is actually hampering cyber investment, increasing vulnerabilities and limiting interoperability, an IDC analyst says.

Cloud & Infrastructure

How one town delivers innovation by getting out of its own way

Leaning on relationships with users, ensuring staff have the tools they need and prioritizing projects helps Gilbert, Arizona, master digital transformation.

Data & Analytics

Why agencies stumble on the CX journey

Efforts to improve customer experience and build trust risk failure if agencies don’t put in the time required to fully understand customer needs and how constituents perceive their interactions with government.

Emerging Tech

Intelligent transportation management alleviates congestion

Rather than expanding highways in response to traffic congestion, communities can more efficiently manage their roadways with integrated insights from partner agencies, automated vehicles and navigation systems.

Data & Analytics

Next-gen health info exchange enables more data-informed decisions, better care

As Maryland’s newly designated health data utility, CRISP can access more data, expand and scale services and better support other state agencies.