Author Archive
Cloud & Infrastructure
Why community digital equity discussions should be in person
More than 50 town halls addressing accessibility, affordability, devices and digital skills will help Iowa’s Department of Management ensure that all residents can participate in the digital economy.
Cloud & Infrastructure
One state’s grant management breakthrough
With the One Stop portal, organizations in Massachusetts can apply for economic development grants across three agencies, and grant administrators can more easily manage programs and ensure regional equity.
Data & Analytics
Protecting the data that makes cities smart
Ensuring the security and privacy of data generated by residents and internet-connected devices will allow cities to reap the benefits of innovation.
Emerging Tech
Blockchain offers secure, transparent platform for vital records
The distributed ledger technology can foster greater trust in data management than traditional systems, one expert says.
Cloud & Infrastructure
Government still wrestles with digital equity, accessibility
Agencies struggle to provide services for individuals with limited English, digital literacy issues and unreliable broadband or online access, a recent survey found.
Cloud & Infrastructure
With tablets, hybrid classes inmates prep for cloud jobs
Detainees at the District of Columbia’s Department of Corrections have become certified cloud practitioners, knowledge that upon release will provide a sustainable wage and may help fill the IT skills gap.
Cybersecurity
How data breaches lead to fraud risk
By understanding the type and severity of data breaches, agencies can see where they should focus their efforts to curb identity fraud and prevent further victimization.
Cloud & Infrastructure
Dig into feedback on digital services, experts advise
Whether from staff or residents, feedback can help agencies spot pain points and improve user experience.
Cloud & Infrastructure
How to build future-facing ERP
Thoroughly understanding the limitations of the legacy platform and mapping out the business case for replacing an enterprise resource planning system will help agencies build for the future instead of reconstructing the past.
Cloud & Infrastructure
Demand heats up for grants management solutions
With state and local entities having to track extraordinary numbers of grants, thanks to unprecedented amounts of pandemic-related federal funding, the search for software that can simplify grants management is on.
Data & Analytics
IoT network delivers real-time data on parking availability
Data from low-power internet-of-things sensors buried under 4,500 on-street parking spaces will help Arlington County better understand the feasibility of demand-based pricing for metered curb space.
Cloud & Infrastructure
How mainframe as a service eased end-of-life transitions
The cloud-based model allowed two Florida agencies time to better plan their systems modernization.
Cloud & Infrastructure
Private 5G takes stress off enterprise Wi-Fi
Besides enabling users to stay secure and connected as they travel across campus, Cal Poly’s private network allows for dynamic bandwidth customization, ensuring availability at peak times and scaling back at others.
Cloud & Infrastructure
Tech disruption powers smart city expansion
Cloud, inexpensive sensors and low-powered wide-area networks are giving smaller cities a way to build real solutions for both staff and residents.
Cloud & Infrastructure
Contact center modernization boosts satisfaction for city residents, staff
With more calls coming into its legacy social services help lines, New York City turned to a cloud-based platform that reduced the number of dropped calls and gave agents easy, digital access to essential customer information.
Public Safety
What responders really want from their tech
Communications technology is going to sit on the shelf if it’s not reliable, interoperable and user friendly.
Cloud & Infrastructure
AI-powered career recommendation engine delivers more job options
MD Job Genie uses artificial intelligence to analyze an individual’s specific skills and work history and identify matches—even in a different industry.
Cloud & Infrastructure
‘Shark Tank’ for state agency IT modernization
Technology modernization funding programs are delivering quick wins to agencies with compelling business cases.
Cloud & Infrastructure
Smart infrastructure bolsters energy conservation
But cities need to provide incentives for all players in the energy management ecosystem.
Emerging Tech