Improve Agency Processes -- Focus Here First

View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.

Viewers will learn:

  • Practical strategies to enable rapid, incremental, and measurable business process evolution
  • Methods to encourage adoption of new agency processes
  • Why executive education and leadership involvement is essential for enterprise-wide process evolution
  • How BPM tools and techniques fit into your existing architecture and how to evaluate potential for real cost savings
  • How BPM and business rules can leverage mobility, cloud computing, and real-time analytics to dramatically improve the customer experience
  • How to pilot, learn, and accelerate deployment of new applications

IBM Logo