IT Operations by the Number

Now more than ever, metrics are seen as a key tool in improving systems performance and operational efficiencies, providing agencies with information they can use to make smarter decisions about IT investments. In this webcast, Nancy Potok, Deputy Director and Chief Operating Officer at the Census Bureau and Bob Nicholson, Director of Technical Operations at the Social Security Administration, will offer best practices in data-driven management of the enterprise.

Topics to be addressed include:

  • Best practices in using data to identify risks to the enterprise
  • Challenges involved in creating a data-driven agency culture
  • The governance structure needed to support data-driven management