Any journey that seeks to reach a desirable destination should be undertaken with the assistance of a reliable guide, particularly if going might get rough. Migrating to a cloud contact center is no exception. A trusted cloud-transition guide can serve as a technical resource to practitioners every step of the way. The cloud experts at NICE inContact have made the journey to cloud many times – leaving behind legacy, on-premises contact centers to lead enterprises and government agencies to a transformative digital solution.
Before moving a contact center to the cloud, consider: