Now more than ever, government agencies are being asked to do considerably more without adding the staff to achieve their goals. From continuing your agency's core mission to taking on massive new workloads such as contact tracing; your agency’s contact center is being tasked with a considerable workload. Learn how activating digital channels can help reduce the load on agents, allowing them to handle more inbound and outbound programs simultaneously and how asynchronous communication improves your agents’ ability to achieve your agency’s commitment to citizens.
Date: Aug 06, 2020
Time: 2:00pm ET