Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX.
In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. This discussion will cover:
Invited to speak:
This is a Group Internet Based program:
CPE Accreditation: Program knowledge level is overview and there is no prerequisite education or advanced preparation required.
CPE Credits: 1
Field of Study: Information Technology
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