In the wake of the pandemic, contact centers across the globe have gone through big changes that were reactive in nature and difficult to make. These kinds of quick, ad hoc reactions can get the job done, but may also lead to team burnout and missed opportunities. The crisis has given a new opportunity to reflect, reassess and rethink the way public sector contact centers connect with citizens, to better prepare us for what is coming next. Creating built-in adaptability prepares your agency and your team to be ready for anything: Ready to drive agility and performance across your workforce strategy, operational monitoring, and service model; ready to conquer surprise disruptions; and ready to execute your agency’s mission.
Join us live to hear how to:
Invited to speak:
Sponsored by NICE inContact
Your e-mail address is used to communicate with you about your registration, related products and services, and offers from select vendors. Refer to our Privacy Policy for additional information.