As the pandemic closed shops and business, many people lost jobs and applied for unemployment. Record numbers of calls starting flooding unemployment offices. The Internal Revenue Service started getting a torrent of calls and inquiries about larger federal unemployment benefits. Agencies throughout the government have been working to provide information and fast responses in an always on digital world. New cloud communications platforms can dramatically improve customer service with artificial intelligence powered recommendations and referrals and a resilient contact call center. In this webcast, learn how intelligent cloud platforms operating as a service can provide fast, reliable and interactive customer service.
Presenter: Mia Jordan, CIO, Office of Federal Student Aid