The two letters “AI” have caused confusion and hesitation for some organizations, and excitement and success for others. A key problem is that Artificial Intelligence encompasses a variety of technologies that address different goals. Successful agencies don’t implement AI; they implement a flavor of AI that is targeted to solve citizen problems, address a business opportunity, or improve the agent experience. Join Brian Mistretta from NICE inContact as he clears the air on AI in the contact center, how to use it effectively to improve citizen experience and effectively manage a remote workforce.
Speaker: Brian Mistretta, Director of Product Marketing at NICE inContact